Grievance Redressal Policy
Brivoxabazar.com
Operated by Brivoxabazar Private Limited
Nature of Business: Direct Seller / Inventory E-Commerce Entity
Effective Date: 23 August 2026
Last Updated: 23 August 2026
1. INTRODUCTION
Brivoxabazar Private Limited (“Brivoxa“, “Company“, “we“, “us or “our“), operating the e-commerce website Brivoxabazar.com (“Website” or “Platform), is committed to providing customers with a transparent, fair, accessible and effective mechanism for submitting and resolving grievances.
Brivoxa operates as a direct seller/inventory e-commerce entity. Unless expressly stated otherwise, products displayed and sold through Brivoxabazar.com are sold directly by Brivoxabazar Private Limited and not through an independent third-party marketplace seller.
This Grievance Redressal Policy (“Policy“) establishes the procedure through which customers and other users may raise complaints concerning:
- Products;
- Orders;
- Payments;
- Delivery;
- Returns;
- Refunds;
- Replacements;
- Cancellations;
- Product authenticity;
- Defective or damaged products;
- Customer accounts;
- Promotional offers;
- Privacy and personal-data concerns;
- Unauthorised transactions;
- Fraudulent activity;
- Customer service; and
- Other matters relating to Brivoxa’s e-commerce operations.
Brivoxa seeks to administer its grievance mechanism in accordance with applicable laws and regulations of India, including, as applicable, the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, applicable provisions of the Information Technology Act, 2000, applicable data-protection laws, Digital Personal Data Protection Act, 2023, applicable GST and Legal Metrology requirements, and applicable RBI directions governing relevant payment-system participants.
2. PURPOSE OF THIS POLICY
The purpose of this Policy is to:
- Provide customers with an easily accessible complaint mechanism;
- Establish a clear grievance escalation structure;
- Provide appropriate channels for customer complaints;
- Facilitate timely investigation and resolution;
- Provide a dedicated grievance contact;
- Establish procedures for payment disputes and chargebacks;
- Protect customers against fraudulent or unauthorised transactions;
- Provide a mechanism for privacy-related complaints;
- Maintain appropriate grievance records; and
- Ensure that customers are able to exercise their rights and remedies under applicable Indian law.
3. BRIVOXA AS A DIRECT SELLER
Brivoxabazar Private Limited operates Brivoxabazar.com as a direct-selling/inventory e-commerce business.
Unless otherwise expressly stated in the applicable product or order documentation:
- Brivoxa is the seller of the product;
- The customer purchases the product directly from Brivoxa;
- Brivoxa is responsible for processing the order;
- Brivoxa is responsible for issuing the applicable invoice;
- Brivoxa is responsible for applicable return and refund processing;
- Brivoxa is responsible for addressing customer complaints relating to its products and services; and
- Brivoxa will provide appropriate customer and grievance support.
The Consumer Protection (E-Commerce) Rules, 2020 recognise an inventory e-commerce entity as an e-commerce entity that owns inventory of goods or services and sells such goods or services directly to consumers.
4. SCOPE OF THE GRIEVANCE MECHANISM
Customers may raise grievances concerning, among other things:
Product-related matters
- Defective products;
- Damaged products;
- Incorrect products;
- Missing products;
- Missing accessories;
- Product mismatch;
- Incorrect specifications;
- Product authenticity;
- Counterfeit/fake products;
- Warranty issues;
- Product safety concerns; and
- Materially inaccurate product information.
Order-related matters
- Order confirmation;
- Order cancellation;
- Order modification;
- Order status;
- Product availability;
- Incorrect order;
- Duplicate order; and
- Order-processing issues.
Delivery-related matters
- Delayed delivery;
- Failed delivery;
- Incorrect delivery;
- Missing shipment;
- Damaged package;
- Tampered package;
- Tracking issues; and
- Delivery-service concerns.
Payment-related matters
- Failed payment;
- Pending payment;
- Amount debited but order not confirmed;
- Duplicate payment;
- Incorrect payment amount;
- Payment reversal;
- Refund not received;
- Unauthorised transaction;
- Payment dispute; and
- Chargeback.
Return/refund matters
- Return request;
- Replacement;
- Exchange;
- Refund;
- Refund delay;
- Refund discrepancy;
- Return pickup;
- Rejected return; and
- Other return-related complaints.
Privacy and security matters
- Personal-data concerns;
- Unauthorised account access;
- Privacy complaints;
- Data-security concerns;
- Fake Brivoxa communications;
- Phishing;
- Fraudulent communications; and
- Suspected misuse of customer information.
5. CUSTOMER GRIEVANCE CONTACT DETAILS
Customers may initially contact Brivoxa Customer Support for assistance.
Customer Support
Email:
support@Brivoxabazar.com
Contact Number:
9147425375
For formal grievance escalation, customers may contact:
Grievance Officer
Designation: Grievance Officer
Company: Brivoxabazar Private Limited
Grievance Email:
grievance@brivoxabazar.com
Contact Number:
9147425375
Registered Office
Brivoxabazar Private Limited
63, Sri Arabinda Road, Salkia,
Howrah, West Bengal, 711106
6. GRIEVANCE OFFICER
Brivoxa has designated a Grievance Officer to receive and address formal customer grievances.
Grievance Officer Details
Designation: Grievance Officer
Company: Brivoxabazar Private Limited
Email: grievance@brivoxabazar.com
Telephone: 9147425375
Correspondence Address:
63, Sri Arabinda Road, Salkia,
Howrah, West Bengal, 711106
The Grievance Officer may review complaints that:
- Remain unresolved after customer-support interaction;
- Require formal escalation;
- Concern serious product or service issues;
- Concern payment disputes;
- Concern suspected fraud;
- Concern privacy or data issues; or
- Otherwise require escalation under applicable law or Brivoxa’s internal processes.
7. HOW TO FILE A GRIEVANCE
A customer should preferably follow the following process:
Step 1 – Contact Customer Support
Send the complaint to:
or contact:
9147425375
Step 2 – Provide Relevant Information
The customer should provide sufficient information to enable Brivoxa to identify and investigate the issue.
Step 3 – Complaint Review
Brivoxa will review the complaint and may request additional information or documentation.
Step 4 – Resolution
Brivoxa will investigate the matter and provide an appropriate response or remedy, subject to applicable law and the relevant terms and policies.
Step 5 – Escalation
If the customer remains dissatisfied or the matter requires formal escalation, the customer may write to:
The customer should mention the earlier complaint/reference number wherever available.
8. INFORMATION TO BE INCLUDED IN A COMPLAINT
Customers are encouraged to provide:
- Full name;
- Registered email address;
- Registered mobile number;
- Order number;
- Invoice number;
- Product name;
- Product/SKU number, if available;
- Date of purchase;
- Payment transaction/reference number;
- Payment method;
- Nature of complaint;
- Detailed description of the problem;
- Photographs/videos, where relevant;
- Delivery information;
- Previous complaint/ticket number; and
- Supporting documents.
Providing complete information can help Brivoxa investigate the complaint more efficiently.
9. IMPORTANT PAYMENT SECURITY WARNING
Customers must never provide the following information to Brivoxa Customer Support, delivery personnel or any unknown person:
- UPI PIN;
- ATM PIN;
- Card PIN;
- CVV;
- Internet banking password;
- Full banking password;
- OTP unrelated to an authorised transaction; or
- Other confidential authentication credentials.
Brivoxa will never require a customer to disclose a UPI PIN, card PIN or banking password in order to process a refund or resolve a grievance.
Customers should also be cautious of anyone asking them to:
- Scan a QR code to receive a refund;
- Install remote-access software;
- Transfer money to a personal account;
- Share an OTP;
- Share banking credentials; or
- Make an immediate payment to “unlock” a refund.
10. GRIEVANCE ESCALATION MATRIX
| Level | Department / Authority | Purpose | Contact |
| Level 1 | Customer Support | General complaints, orders, delivery, returns, refunds, products and payments | support@brivoxabazar.com |
| Level 2 | Escalation / Customer Resolution | Complaints unresolved at Level 1 | grievance@brivoxabazar.com |
| Level 3 | Grievance Officer | Formal grievance and higher-level review | grievance@brivoxabazar.com |
| Telephone | Customer Support / Grievance | Customer assistance and escalation | 9147425375 |
| Written Correspondence | Brivoxabazar Private Limited | Formal/legal correspondence | 63, Sri Arabinda Road, Salkia, Howrah, West Bengal, 711106 |
11. COMPLAINT ACKNOWLEDGEMENT
Where the complaint is submitted through a system that generates a complaint/ticket/reference number, Brivoxa may provide such reference number to the customer.
Customers should retain the reference number and quote it in subsequent correspondence.
Where a complaint is submitted directly by email, the email correspondence may serve as the initial complaint record.
12. GRIEVANCE INVESTIGATION PROCESS
Depending upon the nature of the complaint, Brivoxa may review:
- Customer order information;
- Invoice;
- Product information;
- Inventory records;
- Payment information;
- Transaction/reference information;
- Delivery and tracking records;
- Proof of delivery;
- Return records;
- Refund records;
- Customer communications;
- Photographs and videos;
- Product serial number/IMEI;
- Warranty information;
- Technical records; and
- Information obtained from relevant service providers.
Brivoxa may contact the customer if additional information is reasonably required.
13. GRIEVANCE RESOLUTION
Depending upon the nature and validity of the complaint, possible resolutions may include:
- Clarification;
- Correction of information;
- Order cancellation;
- Return;
- Replacement;
- Repair;
- Exchange;
- Refund;
- Payment reconciliation;
- Delivery re-attempt;
- Account-security measures;
- Product investigation;
- Warranty assistance; or
- Another appropriate remedy permitted by law.
The remedy available will depend on the facts of the complaint, product category, applicable policy, contractual terms and applicable law.
14. PRODUCT COMPLAINTS
Customers may submit complaints concerning:
- Product defects;
- Damage;
- Wrong product;
- Missing accessories;
- Product mismatch;
- Product specifications;
- Product authenticity;
- Warranty;
- Product safety; or
- Other material product concerns.
Brivoxa may request photographs, videos, packaging information, serial numbers, IMEI numbers or other evidence where necessary.
15. COUNTERFEIT OR FAKE PRODUCT COMPLAINTS
Brivoxa is committed to preventing the sale of counterfeit, fake, unauthorised or unlawfully sourced products.
If a customer believes that a product is counterfeit or fake, the customer should immediately contact:
The customer should provide:
- Order number;
- Invoice;
- Product photographs;
- Packaging photographs;
- Serial/IMEI number, where applicable;
- Description of the suspected issue; and
- Supporting evidence.
Brivoxa may investigate the complaint and, where appropriate:
- Suspend sale of the relevant product;
- Investigate the source;
- Request additional documentation;
- Arrange product inspection;
- Accept a return;
- Provide replacement/refund where applicable;
- Take corrective action; and
- Cooperate with competent authorities where legally required.
16. DAMAGED OR TAMPERED PACKAGE
Customers should inspect packages upon delivery wherever practicable.
If a package appears:
- Damaged;
- Open;
- Tampered with;
- Wet;
- Torn; or
- Otherwise compromised,
the customer should document the condition and contact Brivoxa as soon as possible.
Customers should retain the packaging until the complaint has been resolved.
17. DELIVERY GRIEVANCES
Delivery-related complaints may include:
- Delayed delivery;
- Failed delivery;
- Incorrect delivery;
- Missing parcel;
- Damaged parcel;
- Tampered parcel;
- Incorrect tracking status; or
- Delivery to an incorrect address.
Brivoxa may coordinate with the relevant logistics provider to investigate the complaint.
Where an investigation depends upon the logistics provider, Brivoxa may communicate the relevant status to the customer.
18. PAYMENT GRIEVANCES
Customers may contact Brivoxa concerning:
- Failed transactions;
- Pending transactions;
- Amount debited but order not confirmed;
- Duplicate payments;
- Incorrect payment amounts;
- Payment reversals;
- Refund delays;
- Unauthorised transactions; and
- Other payment-related matters.
Customers should provide the transaction/reference number whenever available.
19. PAYMENT DEBITED BUT ORDER NOT CONFIRMED
Where the customer’s bank account, card or payment instrument has been debited but the order has not been confirmed, Brivoxa may verify the transaction with the relevant payment service provider.
Depending upon the transaction status:
- The order may be confirmed; or
- The amount may be reversed/refunded.
The time required for the amount to be credited may depend upon the relevant bank, card issuer, UPI participant, payment gateway, payment aggregator or other payment service provider.
20. DUPLICATE PAYMENT
If a customer believes that the same transaction has been charged more than once, the customer should immediately contact Brivoxa.
Brivoxa may verify the transaction records.
Where duplicate successful payments are established, the applicable excess amount may be processed for reversal/refund.
21. REFUND-RELATED GRIEVANCES
If a refund has been approved but has not been received, customers should contact:
with:
- Order number;
- Original transaction ID;
- Refund reference number, if available;
- Amount;
- Date of payment; and
- Payment method.
Brivoxa may verify the refund status with the relevant payment service provider.
22. CHARGEBACK & PAYMENT DISPUTE POLICY
22.1 Customer’s Right to Raise a Payment Dispute
A customer may raise a payment dispute or chargeback through the customer’s:
- Bank;
- Card issuer;
- UPI/payment service provider;
- Payment participant;
- Applicable payment-network mechanism; or
- Other competent payment institution.
Nothing in this Policy is intended to prevent a customer from exercising a lawful right to raise a payment dispute.
Customers are encouraged to contact Brivoxa first where the issue can be resolved directly and efficiently.
22.2 What is a Chargeback?
A chargeback is a payment dispute initiated through the applicable banking, card or payment system concerning a transaction.
It may relate to matters such as:
- Unauthorised transaction;
- Non-receipt of goods;
- Duplicate transaction;
- Incorrect transaction;
- Product-related dispute; or
- Other recognised dispute reasons under the applicable payment-system rules.
22.3 How Brivoxa Handles Chargebacks
When Brivoxa receives a chargeback notification, it may:
- Identify the transaction;
- Verify the order;
- Verify payment status;
- Review the product details;
- Review delivery records;
- Review proof of delivery;
- Review return/refund records;
- Review customer communications;
- Review transaction information;
- Coordinate with relevant service providers;
- Prepare appropriate evidence;
- Submit relevant information through the applicable dispute mechanism; and
- Cooperate with the relevant payment participant.
22.4 Chargeback Does Not Automatically Establish Liability
The filing of a chargeback does not by itself establish that Brivoxa or the customer is liable.
The outcome may depend on:
- Applicable payment-system rules;
- Evidence submitted;
- Transaction records;
- Delivery records;
- Refund records; and
- The determination of the relevant payment participant.
22.5 Refund and Chargeback for the Same Transaction
Customers should not knowingly seek or retain duplicate recovery for the same transaction.
If Brivoxa has already issued a refund and subsequently receives a chargeback relating to the same transaction, Brivoxa may provide evidence of the refund to the relevant payment participant.
22.6 Fraudulent Chargebacks
If Brivoxa has reasonable evidence that a payment dispute or chargeback has been initiated using knowingly false or fraudulent information, Brivoxa may take appropriate action in accordance with applicable law.
Nothing in this provision restricts a customer’s legitimate right to raise a genuine payment dispute.
23. UNAUTHORISED TRANSACTIONS
If a customer believes that an unauthorised transaction has occurred, the customer should immediately:
- Contact the relevant bank/card issuer/payment service provider;
- Report the matter to Brivoxa;
- Secure the relevant account;
- Change compromised passwords; and
- Preserve transaction records and communications.
Brivoxa may investigate the relevant order and payment records and cooperate with the applicable payment participant.
24. FRAUD AND IMPERSONATION COMPLAINTS
Customers should report suspected impersonation or fraud involving persons claiming to represent Brivoxa.
Examples include:
- Fake customer-care numbers;
- Fake refund calls;
- Fake Brivoxa websites;
- Fake WhatsApp accounts;
- Fake emails;
- Fraudulent payment requests;
- Requests for UPI PINs;
- Requests for OTPs;
- Requests to install remote-access applications; and
- Requests to transfer money to personal accounts.
Such complaints may be submitted to:
25. PRIVACY AND PERSONAL DATA GRIEVANCES
Customers may raise complaints concerning:
- Collection of personal data;
- Use of personal data;
- Disclosure of personal data;
- Incorrect personal information;
- Data-security incidents;
- Unauthorised access;
- Account information; and
- Other privacy concerns.
Privacy-related complaints will be handled in accordance with Brivoxa’s Privacy Policy and applicable Indian data-protection law.
The Digital Personal Data Protection Act, 2023 establishes India’s statutory framework concerning the processing of digital personal data.
The Digital Personal Data Protection Rules, 2025 were notified by the Ministry of Electronics and Information Technology on 14 November 2025 with phased commencement provisions.
26. CUSTOMER ACCOUNT SECURITY
If a customer believes that their Brivoxa account has been compromised, they should immediately:
- Change their password;
- Contact Brivoxa;
- Review recent orders;
- Review payment activity;
- Secure their email account; and
- Contact their bank/payment provider if an unauthorised payment has occurred.
Brivoxa may take reasonable measures to protect the account.
27. PROMOTIONAL OFFER COMPLAINTS
Customers may raise complaints relating to:
- Discount codes;
- Coupon codes;
- Cashback;
- Promotional pricing;
- Offer eligibility;
- Promotional validity;
- Promotional benefits; and
- Other promotional matters.
Brivoxa will review such complaints against the applicable promotional terms.
28. WARRANTY AND SERVICE COMPLAINTS
Where a product carries a warranty, complaints may be addressed in accordance with the applicable warranty terms.
Depending on the product, Brivoxa may:
- Provide troubleshooting assistance;
- Facilitate inspection;
- Coordinate repair;
- Facilitate replacement;
- Coordinate manufacturer-authorised service; or
- Process another applicable remedy.
Warranty exclusions specified in the applicable warranty terms may apply.
29. PRODUCT SAFETY GRIEVANCES
Customers should immediately report products that they reasonably believe may present a safety risk.
Customers should discontinue use where continued use could reasonably cause injury, damage or other safety concerns.
Brivoxa may:
- Investigate the complaint;
- Contact the relevant manufacturer;
- Suspend product sales;
- Facilitate return;
- Provide replacement/refund where applicable;
- Issue appropriate customer communication; and
- Cooperate with competent authorities where required.
30. COMPLAINTS INVOLVING THIRD-PARTY SERVICE PROVIDERS
Certain aspects of a transaction may involve third-party service providers such as:
- Payment gateways;
- Payment aggregators;
- Banks;
- Card networks;
- UPI participants;
- Logistics companies;
- Technology providers;
- Manufacturers; and
- Authorised service centres.
Brivoxa may coordinate with such providers when their information or action is required to resolve a complaint.
The involvement of a service provider does not, by itself, remove Brivoxa’s responsibilities under applicable law.
31. GRIEVANCE RESOLUTION TIMELINES
Brivoxa will endeavour to acknowledge, investigate and resolve customer grievances within the timelines prescribed by applicable law and its internal service standards.
Certain matters may require additional time where investigation involves:
- Banks;
- Payment gateways;
- Payment aggregators;
- Card issuers;
- UPI/payment participants;
- Logistics providers;
- Manufacturers;
- Service centres; or
- Government/regulatory authorities.
Where resolution is delayed due to circumstances requiring additional investigation, Brivoxa may provide the customer with an appropriate status update.
Nothing in this Policy shall be interpreted as overriding a mandatory statutory timeline applicable to a particular complaint.
32. RECORDS OF GRIEVANCES
Brivoxa may maintain appropriate records relating to customer grievances for purposes including:
- Complaint tracking;
- Investigation;
- Resolution;
- Fraud prevention;
- Payment dispute management;
- Legal compliance;
- Regulatory compliance;
- Audit; and
- Service improvement.
Such records may be retained for the period required or reasonably necessary under applicable law and legitimate business requirements.
33. CONFIDENTIALITY
Brivoxa will handle complaint information for legitimate purposes including:
- Investigation;
- Customer support;
- Dispute resolution;
- Fraud prevention;
- Legal compliance;
- Regulatory compliance; and
- Record keeping.
Personal information will be handled in accordance with Brivoxa’s Privacy Policy and applicable law.
34. FALSE OR ABUSIVE COMPLAINTS
Customers are expected to submit grievances honestly and in good faith.
Brivoxa may take appropriate action where there is evidence of:
- Knowingly false complaints;
- Fraudulent claims;
- Fabricated evidence;
- Refund abuse;
- Return abuse;
- Chargeback fraud;
- Account manipulation; or
- Other unlawful conduct.
This provision does not restrict any customer from raising a genuine complaint or exercising a legitimate statutory right.
35. NO RESTRICTION ON STATUTORY RIGHTS
Nothing in this Policy is intended to:
- Exclude a customer’s statutory rights;
- Restrict a consumer’s right to seek legal remedies;
- Prevent a customer from approaching the relevant bank/payment institution;
- Prevent a customer from approaching an appropriate Consumer Commission;
- Waive mandatory consumer protections; or
- Override applicable law.
Where a provision of this Policy conflicts with a mandatory requirement of applicable Indian law, the mandatory legal requirement shall prevail.
36. CONSUMER RIGHTS
Customers retain their rights and remedies under applicable Indian consumer-protection law.
Depending on the circumstances, customers may have rights relating to:
- Safety;
- Information;
- Choice;
- Being heard;
- Redressal;
- Protection against unfair trade practices;
- Protection against misleading representations; and
- Other statutory consumer protections.
The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 provide an important legal framework governing consumer protection in e-commerce.
37. EXTERNAL ESCALATION AND LEGAL REMEDIES
If a customer is dissatisfied with Brivoxa’s response, the customer may, where applicable, approach an appropriate:
- Consumer Commission;
- Bank;
- Card issuer;
- Payment service provider;
- Payment-network dispute mechanism;
- Government authority;
- Competent regulatory authority;
- Court;
- Tribunal; or
- Other legally competent forum.
Nothing in Brivoxa’s internal grievance mechanism prevents a customer from exercising a statutory right or remedy.
38. PAYMENT-SYSTEM GRIEVANCES AND RBI FRAMEWORK
Where a payment transaction is processed through a regulated payment entity, such as a bank, payment aggregator, payment gateway or other regulated payment participant, the applicable RBI directions and the entity’s own grievance/dispute-resolution mechanism may apply to that part of the transaction.
Brivoxa does not represent itself as a bank, payment system operator or RBI-authorised payment aggregator unless it separately holds the relevant regulatory authorisation.
Brivoxa’s role is primarily that of the direct seller/merchant in relation to products sold through Brivoxabazar.com.
39. CUSTOMER RESPONSIBILITIES
Customers are expected to:
- Provide accurate information;
- Provide correct delivery details;
- Use legitimate payment methods;
- Keep account credentials secure;
- Report issues promptly;
- Provide accurate complaint information;
- Preserve relevant evidence;
- Cooperate with reasonable investigations; and
- Not misuse the grievance, return, refund or chargeback processes.
40. ACCESSIBILITY OF THE GRIEVANCE MECHANISM
Brivoxa will endeavour to keep the grievance mechanism reasonably accessible to customers through its Website and published contact details.
Customers who have difficulty using an online complaint mechanism may contact:
or:
9147425375
Formal grievance escalation may be submitted to:
41. GOVERNING LAW
This Grievance Redressal Policy shall be governed by and interpreted in accordance with the applicable laws of India.
Nothing in this Policy shall be interpreted as limiting any mandatory statutory right, remedy or protection available to a customer.
42. UPDATES TO THIS POLICY
Brivoxa may modify this Policy from time to time to reflect:
- Changes in applicable law;
- Regulatory requirements;
- Changes in payment systems;
- Changes in business operations;
- Changes in customer-support processes;
- Changes in contact details; or
- Improvements to the grievance mechanism.
The latest version will be published on Brivoxabazar.com.
The “Last Updated” date will indicate the date of the latest revision.
43. CONTACT BRIVOXA
Brivoxabazar Private Limited
Website: Brivoxabazar.com
Customer Support Email:
support@brivoxabazar.com
Customer Care / Contact Number:
9147425375
Grievance Email:
grievance@brivoxabazar.com
Grievance Officer:
Grievance Officer, Brivoxabazar Private Limited
Registered Office:
63, Sri Arabinda Road, Salkia, Howrah, West Bengal, 711106
44. QUICK GRIEVANCE PROCESS
CUSTOMER COMPLAINT
↓
LEVEL 1 – CUSTOMER SUPPORT
support@brivoxabazar.com
9147425375
↓
COMPLAINT REVIEW & INVESTIGATION
Order / Product / Payment / Delivery / Return / Refund / Other Records
↓
RESOLUTION
Clarification / Return / Replacement / Repair / Refund / Correction / Other Applicable Remedy
↓
LEVEL 2 – FORMAL ESCALATION
↓
GRIEVANCE OFFICER
Formal review and appropriate resolution
↓
EXTERNAL REMEDY, WHERE APPLICABLE
Bank / Payment Service Provider / Consumer Commission / Competent Authority / Other Statutory Forum
45. IMPORTANT CUSTOMER PROTECTION NOTICE
BRIVOXA WILL NEVER ASK YOU TO PROVIDE:
❌ UPI PIN
❌ ATM PIN
❌ Card PIN
❌ CVV
❌ Internet Banking Password
❌ Account Password
❌ Confidential Banking Credentials
BRIVOXA WILL NOT REQUIRE YOU TO:
❌ Scan an unknown QR code to receive a refund
❌ Install remote-access software to receive a refund
❌ Transfer money to an unknown personal bank account to receive a refund
❌ Share an OTP with an unknown person
❌ Pay an unofficial “refund processing fee” to receive an approved refund
If you receive a suspicious communication claiming to represent Brivoxa, contact:
support@brivoxabazar.com
9147425375
or report it to:
46. IMPORTANT DISCLAIMER
This Grievance Redressal Policy is intended to provide customers with a clear and transparent mechanism for submitting, tracking, escalating and resolving complaints.
This Policy does not constitute legal, financial, tax, banking or professional advice.
Nothing in this Policy shall be construed as:
- Excluding statutory consumer rights;
- Limiting any mandatory legal remedy;
- Preventing a customer from raising a legitimate payment dispute;
- Preventing a customer from approaching a bank or payment service provider;
- Preventing a customer from approaching a Consumer Commission; or
- Waiving any mandatory requirement of applicable Indian law.
Where any provision of this Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision shall prevail.
BRIVOXABAZAR PRIVATE LIMITED
Committed to transparent, fair, secure and responsible customer grievance redressal.
Customer Support: support@brivoxabazar.com
Grievance: grievance@brivoxabazar.com
Contact: 9147425375
Registered Office:
63, Sri Arabinda Road, Salkia, Howrah, West Bengal, 711106 Grievance Redressal Policy
Nothing in Brivoxa’s internal grievance mechanism prevents a customer from exercising a statutory right or remedy.