Contact Us

We’re here to help. If you have any questions regarding your orders, products, payments, delivery, returns, refunds or other services, please contact our customer support team.

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  EMAIL:: support@premiumgoodshop.com
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  Contact Number: +91 9147733085
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  Office Address: B7, 5th Floor, Gate No. 3, 18 Rabindra Sarani, Poddar Court, Colootola, Kolkata, West Bengal, 700073
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  Grievance Officer: Tapan Halder, Director
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  Business Hours; 10 AM to 6 PM, Mondal To Satuday

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  Level 1 – Customer Support: support@premiumgoodshop.com — First point of contact for orders, products, delivery, returns, refunds and general enquiries.
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  Level 2 – Escalation Team: escalation@premiumgoodshop.com — For matters not satisfactorily resolved by Customer Support
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  Level 3 – Grievance Officer: grievance@premiumgoodshop.com — For unresolved complaints requiring formal grievance escalation.

Visit Our Office

IMPORTANT

Please mention your Order ID / Ticket Number / Complaint Reference Number in every escalation.
Customer Support will generally respond within 1 business day.
Escalated complaints will generally receive a response within 2 business days.
Resolution timelines may vary depending on the nature and complexity of the complaint.
Payment, refund and chargeback matters may require coordination with banks, payment gateways, payment aggregators, vendors or other service providers.
Customers should retain their order details, invoices, payment references and previous correspondence for faster resolution.
Never share OTP, CVV, UPI PIN, card PIN, passwords or other authentication credentials with anyone claiming to represent Premiumgood.